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Returns

If you need to return an item for exchange or refund please read the following guidelines:

  • Returns will be accepted within 30 days of the invoice date.
  • Please take the time to inspect your item within 30 days of the invoice date. Return requests made after 30 days will not be approved. 
  • Return Requests will be reviewed as soon as possible.  Approved returns will get an email with further instructions.
  • We make every effort to fulfill your order correctly, completely and with the utmost care and concern.  However, we do realize that sometimes returns are unavoidable.  Return requests are submitted on our website.  If you need to return an item for either exchange or refund please read the following guidelines:
  • All returns must be made within 30 days of the invoice date.  Please take the time to inspect your item within 30 days of receiving it. Returns made after 30 days will be refused.
  • Exchanges are handled in the order received.  Depending upon season, volume of business or product availability, you may experience a short delay in receiving your exchange.
  • All refunds will be less a 3% credit card processing fee, unless waived due to an error in fulfilling your original order properly.
  • All returns are subject to inspection or testing at our facility.  If we deem the product to be satisfactory and as advertised, the total refund could be less a 15% restocking fee.
  • Return shipping charges will not be refunded.
  • Returned items should be sent using Ground service through any carrier.  COD packages will be refused.  Charges incurred from shipping centers will not be reimbursed.

If you have any questions about a return and/or exchange, please email us at connect@thedunkcollection.com

Click here to start a return or exchange